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Is the SERVQUAL questionnaire a capable and reliable instrument for measuring service quality in a retail supermarket context?

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Service Quality Measurements: A Review

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BREAKOUT SESSION 4-C: Measuring Service Quality, Effectiveness, and Efficiency at the Program, Project, or Service Levels | Performance Measurement of Transportation Systems: Summary of the Fourth International Conference | The National Academies Press

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Measuring Customer Perceptions of Service Quality at Bigbasket Using the SERVQUAL Model | PDF | Emergence | Cognitive Science

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A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study - ScienceDirect

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PDF] An Empirical Study of Servqual as a Tool for Service Quality Measurement | Semantic Scholar

Defining and Measuring Service Quality and Customer Satisfaction

PDF] Service Quality Measurements: A Review | Semantic Scholar

PDF) Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research

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PDF) Assessing the Customer Satisfaction by Measuring Service Quality Using SERVQUAL Scale | Publishing India Group - Academia.edu

Measuring service quality | PDF

Measuring Service Quality in Philippine Banks: An Exploratory Study Using SERVQUAL and Q-Methodology | Philippine Management Review

PDF) Measuring customer perceived online service quality - Scale development and managerial implications | Robin Peterson - Academia.edu